Privacy Policy

Effective Date: 25th March, 2025
Last Updated: 20th April, 2025

At GetReloved, your privacy and the protection of your personal data are very important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, make purchases, or engage with our services.

We are committed to handling your data with transparency and in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws in the Netherlands and the EU.

1. Who We Are

GetReloved is an online fashion store based in the Netherlands. We offer pre-owned clothing for women and brand-new fashion for men and kids. Our mission is to promote stylish, affordable, and more sustainable fashion choices.

Our website: www.getreloved.com
For privacy-related questions: hello@getreloved.com

2. What Information We Collect

When you interact with our website, we collect the following types of information:

a. Personal Information

This includes data you provide when placing an order or creating an account:

• Full name
• Email address
• Phone number
• Billing and shipping address

b. Payment Information

Payments are securely processed via Stripe. We do not store your credit/debit card information. Stripe’s privacy policy applies to the data collected during payment.

c. Technical & Usage Data

Automatically collected when you browse our site:

• IP address
• Device type and browser
• Pages visited and time spent
• Referral URLs
• Cookies and similar tracking technologies

d. Communication Data

If you contact us via email, contact form, or subscribe to our newsletter, we may store your messages and contact preferences.

3. How We Use Your Information

We use your data to:

• Process and fulfill orders, returns, and refunds
• Provide customer support
• Send transactional emails (e.g., order confirmations, shipping updates)
• Improve our website functionality and user experience
• Send marketing communications if you opt-in (you can unsubscribe anytime)
• Comply with legal and tax obligations

We do not use your data for automated decision-making or profiling without your consent.

4. Legal Basis for Processing

We process your personal data under the following legal bases (under GDPR):

• Performance of a contract (e.g., when you place an order)
• Consent (e.g., subscribing to a newsletter)
• Legal obligation (e.g., for tax records)
• Legitimate interest (e.g., improving our services)

5. Sharing Your Data

We only share your information with trusted third parties necessary for running our business, such as:

• Stripe for secure payment processing
• Shipping providers to deliver your orders
• Email platforms to send transactional or promotional emails
• Analytics tools (e.g., Google Analytics) to understand website performance
• Legal authorities, if required by law

All third parties are required to maintain the confidentiality and security of your information and act in compliance with privacy regulations.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Recognize repeat visitors
• Store your preferences
• Analyze traffic and improve site performance

You can control or delete cookies through your browser settings. By using our website, you consent to the use of cookies unless you opt out.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse. These include SSL encryption, secure payment gateways, and access restrictions.

However, no internet transmission is completely secure. We encourage users to protect their passwords and devices.

8. Your Rights (EU/EEA Residents)

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of incorrect or outdated information
• Request deletion of your personal data (“right to be forgotten”)
• Withdraw your consent at any time
• Object to processing based on legitimate interests
• Request data portability
• File a complaint with a data protection authority

To exercise these rights, please email us at hello@getreloved.com.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Order and delivery processing
• Legal and tax obligations
• Customer support

Inactive accounts and related personal data may be anonymized or deleted after a reasonable period.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies before sharing your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We recommend checking this page regularly to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: hello@getreloved.com
Website: www.getreloved.com
Location: Netherlands